Privacy Policy

At Unisson Groupe ("Unisson Groupe", "we", "our", or "us"), we are committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Quebec Act respecting the protection of personal information in the private sector (Law 25, formerly Bill 64) and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

1. Privacy Officer

In accordance with Law 25, Unisson Groupe has designated a Privacy Officer. For any questions, access requests, corrections, or complaints regarding your personal information, please contact:

Privacy Officer
Unisson Groupe
358 Rue McArthur, Saint-Laurent, QC H4T 1X8
Email: [email protected]
Phone: 514-333-9777

2. Personal Information We Collect

We only collect information necessary to respond to your inquiries and provide our services:

• Identification information: first name, last name
• Contact information: email address, phone number, postal code (where applicable)
• Project information: type of product (windows, doors), project description, message
• Technical data: IP address, browser type, device used, pages visited, visit duration, traffic source (collected via Google Analytics, subject to your consent)
• Cookies: see Section 6

3. Purposes of Collection

Your personal information is used exclusively to:

• Respond to your free estimate and contact requests
• Communicate with you about your windows and doors project
• Provide our manufacturing and installation services
• Improve our website and services
• Comply with our legal and regulatory obligations

We do not use your information for direct marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal information based on:

• Your consent (contact forms, analytics and advertising cookies)
• Contract performance (when you become a customer)
• Our legal obligations (accounting, taxation)

5. Disclosure to Third Parties

We never sell your personal information. However, we may share it with the following service providers, who act on our behalf:

• GoHighLevel (LeadConnector) — customer relationship management (CRM). Data stored in the United States. Privacy Policy
• Google Analytics 4 (Google LLC) — anonymized audience measurement. Data processed in the United States. Privacy Policy
• Google Ads (Google LLC) — advertising and remarketing (with consent). Privacy Policy
• Google Maps (Google LLC) — display of our showroom location.

Transfer outside Quebec: In accordance with Law 25, we inform you that some of your information may be processed outside Quebec (United States). We have assessed that these providers offer adequate protection through contractual means.

6. Cookies and Similar Technologies

Our website uses cookies for the following purposes:

• Essential cookies: necessary for the site to function (language preferences, security). Do not require consent.
• Analytics cookies: Google Analytics 4 — site performance measurement (anonymized). Activated only with your consent.
• Advertising cookies: Google Ads — conversion measurement and remarketing. Activated only with your explicit consent.

You may modify your preferences at any time by clicking "Manage Cookies" at the bottom of the page, or by disabling cookies through your browser settings.

7. Retention Period

We retain your personal information only for as long as necessary:

• Unfulfilled contact requests: 24 months after last interaction
• Customer records: 7 years after the end of the contractual relationship (tax obligations and warranties)
• Analytics data (GA4): 14 months maximum
• Cookies: according to their technical lifespan (generally 24 months maximum)

8. Your Rights

In accordance with Law 25 and PIPEDA, you have the following rights:

• Right of access: to know what information we hold about you
• Right to correction: to have inaccurate information corrected
• Right to de-indexation and cessation of dissemination ("right to be forgotten")
• Right to withdraw consent at any time
• Right to data portability in a structured technological format
• Right to file a complaint with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada

To exercise your rights, contact our Privacy Officer (see Section 1). We will respond to your request within 30 days.

9. Security

We implement reasonable physical, technical, and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Our website uses HTTPS (SSL/TLS) protocol to encrypt communications.

10. Privacy Incidents

In the event of a privacy incident presenting a serious risk of harm, we will notify you as soon as possible and notify the Commission d'accès à l'information du Québec, in accordance with Law 25.

11. Minors

Our website is not intended for persons under 14 years of age. We do not knowingly collect personal information about minors without the consent of their parents or legal guardians.

12. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with a new update date. We encourage you to review this page regularly.

13. Contact Us

For any questions regarding this policy or our privacy practices:

Unisson Groupe
358 Rue McArthur, Saint-Laurent, QC H4T 1X8
Email: [email protected]
Phone: 514-333-9777

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